Enterprise workforce management intelligence — Without the Enterprise Price Tag
ShiftPilot WFM is purpose-built for contact centres with 25 to 300
agents who need sophisticated workforce management without
committing to six-figure enterprise platform contracts. AI-powered
forecasting, intelligent scheduling, real-time adherence monitoring,
and intraday performance management — all in one platform built
specifically for your scale.
One platform.
Your scale.
ShiftPilot WFM is purpose-built for contact centres with 25 to 300 agents who need sophisticated workforce management without committing to six-figure enterprise platform contracts. AI-powered forecasting, intelligent scheduling, real-time adherence monitoring, and intraday performance management — all in one platform built specifically for your scale.
Every person in your centre.
gets their own view.
ShiftPilot WFM is designed for every person in your contact centre workforce ecosystem —
each with a view and tools appropriate to their role.
WFM Manager
Full forecasting, scheduling, and analytics dashboard with multi-queue visibility and performance trending.
Operations Supervisor
Real-time team adherence, intraday performance alerts, and one-click schedule adjustments for unexpected volume.
Team Leader
Agent-level adherence view, coaching slot management, and break schedule oversight for their assigned team.
Agent
Personal schedule view, shift swap requests, time-off requests, and performance feedback in a clean mobile interface.
Forecast. Schedule. Adhere.
Adjust in the moment.
AI-powered forecasting
Historical volume patterns, seasonal trends, and eventbased adjustments combine to generate accurate daily and intraday forecasts.
Intelligent scheduling
Schedules optimized against forecast, skills, contract constraints, collective agreement rules, and agent preferences simultaneously.
Real-time adherence
Live agent state tracking against scheduled activity. Supervisors see who is in adherence and who has deviated — with automated alerts.
Coverage heatmap
Visual representation of staffed coverage versus forecast demand by interval — identify gaps before they become service level failures.
Intraday management
Real-time tools for supervisors to adjust schedules, move agents between queues, and respond to unexpected volume changes.
Performance analytics
Individual and team performance trending connected to schedule data — see the relationship between staffing decisions and service level outcomes.
PLATFORM INTEGRATION
ShiftPilot WFM connects to your contact centre platform to pull real time ACD data, historical volume, and agent state information. Current integrations include Genesys Cloud and Amazon Connect, with Five9 integration available for enterprise deployments.
ShiftPilot WFM also integrates with Sivam AI’s Hyper QA Audit — connecting schedule adherence data to call quality scores so supervisors can see the direct relationship between staffing decisions and quality outcomes.
PLATFORM INTEGRATION
Tier | Price per Agent/ Month | Best For |
Founding Member | $20 CAD | First 25 clients — locked for life of contract |
Growth | $35 CAD | Scaling contact centres 50–150 agents |
Scale | $55 CAD | Enterprise contact centres 150– 300 agents |
Book a ShiftPilot WFM demonstration
We configure a ShiftPilot demo using your agent count, queue structure, and schedule patterns. You see your own operation in the platform — not a generic template. 30-minute session, no commitment required.
