Your calls answered. Your policies followed. Your customers never put on hold.
Sivam AI Voice Agents handle inbound calls from start to finish —
understanding the customer’s need, retrieving the precise answer
from your policy knowledge base, resolving tier-1 inquiries
autonomously, and transferring to a human agent with a full context
brief when escalation is needed.
No customer hears “your call is important to us.” No agent starts from
zero on a transfer. No policy question goes unanswered after hours.
From the first hello
to the right resolution.
Sivam AI Voice Agents handle inbound calls from start to finish — understanding the customer’s need, retrieving the precise answer from your policy knowledge base, resolving tier-1 inquiries autonomously, and transferring to a human agent with a full context brief when escalation is needed.
No customer hears “your call is important to us.” No agent starts from zero on a transfer. No policy question goes unanswered after hours.
Three steps.
One seamless conversation.
Customer calls
The Voice Agent answers instantly, identifies the call type and customer need, and verifies the account using your customer information system.
AI resolves or escalates
For tier-1 inquiries — billing questions, payment arrangements, account status, service information — the Voice Agent retrieves the precise answer from your indexed policy documents and resolves the call. For complex or sensitive inquiries, it prepares a full context brief and transfers to the appropriate human agent.
Every interaction logged
Call type, resolution outcome, customer sentiment, policy sources used, and transfer reason — all recorded for QA review and training improvement.
Intelligent conversation. Built around your policies.
Multilingual detection
Automatically detects customer language and responds in kind. Currently supports English and Bengali with additional languages on request.
Policy-grounded answers
Every answer retrieved from your indexed policy documents — not generated from general AI knowledge. No hallucinations on regulated policy questions.
Warm transfer with context
When a call transfers to a human agent, they receive a full brief — customer name, account status, issue identified, answer already provided. No repeat questions.
After-hours coverage
Handles calls 24 hours a day, 7 days a week. Tier-1 inquiries resolved. Complex inquiries scheduled for callback with full context preserved.
On-premise deployment
industries requiring data residency. The Voice Agent runsentirely within your environment.Customer data never leaves your infrastructure.
Custom model training
Train the Voice Agent on your proprietary call history, terminology, and resolution patterns. The agent gets better the longer it operates in your environment.
MEASURED OUTCOMES
- Average handle time reduced by 2 to 3 minutes per call through instant policy retrieval and structured call flows
- After-hours service levels restored — customers reach resolution rather than voicemail
- Cost per call reduced by up to 60% on tier-1 queues when Voice Agent handles autonomous resolution
- Agent satisfaction improves when human agents receive warm transfers with full context rather than cold calls from confused customers
WHO IT IS FOR
BPO contact centres managing high inbound volume across utility,
financial services, or healthcare clients. Regulated utility contact
centres needing after-hours coverage without adding headcount.
Banks and credit unions handling routine account inquiries at scale.
Any organization where customers currently reach voicemail after
hours.
See a live Voice Agent demo
We configure a working Voice Agent using your actual call categories and policy documents. You call a live number in the demonstration — not a recording. Book a 30-minute session to hear it for yourself.
