HYPER QA AUDIT
Stop sampling 4% and hoping you found the problems. Audit 100%.
Your QA team currently listens to a small fraction of calls and hopeS the sample is representative. It is not. The compliance breach, the missed disclosure, the agent who consistently mishandles a specific call type — they are in the 96% you never hear. Hyper QA audits every call, automatically. Your QA team reviews the ones that scored below threshold — not every recording.
HOW HYPER QA WORKS
Every call is transcribed automatically
as it completes — agent and customer channels separated for accurate attribution.
Every transcript is scored
against your configurable quality rubric — compliance disclosures made, empathy and tone, resolution effectiveness, script adherence, and first call resolution signal.
Below-threshold calls enter the exception queue
for human QA review — with the transcript, the score breakdown, and the specific items that caused the failure already highlighted.
Pattern intelligence surfaces automatically
Which agents consistently miss the same compliance item, which call types generate the most failures, which supervisor's team is trending down.
Automated coaching triggers
Send targeted training assignments to the Learning Intelligence platform when an agent's scores fall below threshold on a specific topic.
THE QA INTELLIGENCE LAYER
Hyper QA is not a transcription service with a scorecard. The intelligence layer connects QA outcomes to training gaps, scheduling patterns, and agent performance trends across the entire Sivam AI platform.
Training correlation
Agents who scored poorly on a specific topic automatically receive a refresher assignment in Learning Intelligence. The loop between QA failure and targeted training closes without supervisor involvement.
Schedule correlation
When connected to ShiftPilot WFM, Hyper QA surfaces the relationship between adherence patterns and quality scores — late arrivals, long breaks, and schedule deviation that correlates with poor QA performance.
Knowledge gap detection
Questions agents asked the RAG Copilot and did not get answered — combined with calls where the agent gave the wrong response — surfaces content gaps in your knowledge base automatically.
Compliance audit reports
Generate a compliance report for any date range showing 100% call coverage, disclosure onfirmation rates, and exception handling — formatted for regulatory review or client delivery.
MEASURED OUTCOMES
QA coverage from 3 to 5% manual sampling to 100% automated — with no increase in QA team headcount
Compliance incidents detected and resolved weeks earlier than manual sampling would allow
QA team productivity — reviewers spend their time on complex exceptions rather than routine call listeningc
Coaching precision — agents receive targeted training on the exact topics where their scores are lowest, not generic refreshers
See Hyper QA running on real call data
We configure a Hyper QA demonstration against a sample of your call recordings and your QA rubric. You see real scores on real calls — and the pattern intelligence that surfaces from 100% coverage. Book a session to
see it.
