Sivam AI is a contact centre AI platform built by operators, founded by a 23-year contact centre executive and an enterprise AI engineer. We built what we wished existed when we were running contact centres—not a tool built by engineers who have never taken a call.
Leading contact centre operations
Customer relationships managed
Headquartered. Globally deployed.
We have managed over 1.5 million customer relationships across regulated Ontario utilities. We know what it costs when an agent gives the wrong answer on a regulated call. We know what it means when a new hire is not ready but goes live anyway. We know what it looks like when a supervisor spends their entire shift answering the same five questions that the knowledge base should have answered. We built Sivam AI to fix that with technology that respects the complexity of regulated contact centre operations rather than pretending it is simple.
Founder
Before founding Sivam AI, our operations founder served as a Senior Director of Contact Centre Operations managing over 1.5 million customer relationships across regulated electricity and water utility programs in Ontario. He has deep expertise in OEB compliance, collections operations, workforce management, customer billing, and large-scale contact centre transformation. He brings the operator perspective that most AI companies lack the knowledge of what actually happens on a live call when policy is ambiguous, when a new agent does not know the answer, or when a compliance requirement is missed.
Chief Financial Officer (CFO)
Padmini Noor Hasan is a founder of a leading accounting firm, finance leader, and entrepreneur with over 22+ years of experience across accounting, financial management, business operations, and professional services. As a CFO of Sivamai, she provides strategic financial leadership while helping shape the company’s growth, operations, and long-term business strategy.
With a strong entrepreneurial background and extensive experience supporting businesses across industries, Padmini brings a practical, business-first approach to financial management, operational efficiency, and sustainable growth. She is passionate about leveraging technology and innovation to help businesses operate smarter and make better decisions.
At Sivamai, Padmini oversees financial strategy and business operations, helping ensure that the company’s AI solutions are commercially viable, scalable, and focused on delivering measurable value to clients.
She is driven by a passion for entrepreneurship, innovation, continuous learning, and building solutions that create meaningful business impact.
Our mission is to build AI that regulated contact centres can actually deploy with the accuracy, compliance awareness, auditability, and data security that the sector demands. We measure our success by the compliance incidents our clients avoid, the training gaps our platform surfaces before they become call quality failures, and the time our platform gives back to supervisors who currently spend it answering the same question for the hundredth time.
Every product decision is made
by people who have lived the
problem not consultants who
have read abou it.
We build for regulated
environments by default. Auditability, data residency, and
compliance tracking are not add-ons — they are core features.
We do not promise AI will
replace your team. We promise it will make your team significantly
more effective and prove it with
data.
Sivam AI is headquartered in Canada and serves regulated contact
centres across North America with active international deployments in
Bangladesh and the Gulf region. We support on-premise deployment
for clients with strict data residency requirements in any geography
Sivam AI is the AI-native contact centre intelligence platform built by operators. Voice agents, FrontDesk AI, Learning Intelligence,
workforce management, 100% QA coverage and Sivam Copilot. Six integrated products
for regulated contact centres in Canada and globally.
Sivam AI is the AI-native contact centre intelligence platform built by operators. Voice agents, FrontDesk AI, Learning Intelligence,
workforce management, 100% QA coverage and Sivam Copilot. Six integrated products
for regulated contact centres in Canada and globally.
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