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Learning Intelligence

Training documents become certified courses in minutes — not weeks

Upload a PowerPoint deck or Word document. Sivam AI Learning Intelligence automatically generates a structured training course with chunked modules, auto-generated quizzes, and learning checks — indexed to your RAG knowledge base simultaneously so agents can query the same content during live calls. Track every employee by name and ID. Identify who is struggling before they go live. Generate compliance certification reports for your regulator or client on demand.

Learning Intelligence

Training documents become
certified courses.

Upload a PowerPoint deck or Word document. Sivam AI Learning Intelligence automatically generates a structured training course with chunked modules, auto-generated quizzes, and learning checks — indexed to your RAG knowledge base simultaneously so agents can query the same content during live calls.

Track every employee by name and ID. Identify who is struggling before they go live. Generate compliance certification reports for your regulator or client on demand.

YOUR MOST IMPORTANT DIFFERENTIATOR — EXPLAIN CLEARLY

From uploaded document to live course

Supervisor uploads a PowerPoint, Word document, or PDF — your existing training materials, unchanged.

AI extracts content, identifies key concepts, and chunks the material into digestible single-theme learning modules with clear objectives.

Quizzes are generated automatically for each module — multiple choice, true/false, and scenario-based questions drawn from your exact content.

The same content is simultaneously indexed into the RAG knowledge base — so the knowledge agents learn in training is the same knowledge they access during live calls.

Supervisor reviews and publishes. The course is live for every assigned employee.

Measured Outcomes

Less time preparing.
More confidence on calls.

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New hire ramp time reduced from 8 to 12 weeks to 3 to 4 weeks when agents complete AI-structured learning before live call assignment

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Training content creation time reduced from weeks to minutes per course

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Compliance audit readiness — every certification is documented, dated, and verifiable on demand

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↑ Call quality improvement — agents who complete LMS training before live calls consistently score higher on QA audits from week one

Employee Tracking and risk Intelligence

Track every employee
Understand every risk.

Track every employee by name and ID

Module completion percentage, quiz scores by attempt, time spent, knowledge gap identification, and go-live readiness status — all visible per employee and per cohort.

AI risk notes — nightly

Every night the system reviews every employee's progress and flags: below-threshold quiz scores after multiple attempts, training not completed before go-live date, knowledge gaps in regulated call categories.

Training manager dashboard

Class overview showing all employees in a cohort with progress bars, risk flags, and AI insights: which modules have the highest failure rates across all cohorts, and what content to update.

Certification report generator

Auto-generated PDF certificate per employee showing name, employee ID, module name, completion date, score achieved, and a unique verification code. Formatted for client or regulatory delivery.

AI learning platform course and employee training
Your Content. Not a demo template.

See your training content
become a course live.

Send us a training document before our call. We will have it converted to a structured course with quizzes before you join the demonstration. You see your actual content — not a demo template.

Sivam AI is the AI-native contact centre intelligence platform built by operators. Voice agents, FrontDesk AI, Learning Intelligence,  
workforce management, 100% QA coverage and Sivam Copilot. Six integrated products
for regulated contact centres in Canada and globally.

Contact Us

Call us

905-616-0746

Get in touch

hello@sivamai.com

Sivam AI is the AI-native contact centre intelligence platform built by operators. Voice agents, FrontDesk AI, Learning Intelligence,  
workforce management, 100% QA coverage and Sivam Copilot. Six integrated products
for regulated contact centres in Canada and globally.

Contact Us

Call us

905-616-0746

Get in touch

hello@sivamai.com

Contact Us

Call us
905-616-0746
Get in touch

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