Sivam AI is a contact centre intelligence platform built by operators, bringing together six integrated AI products for regulated contact centres. Voice Agents, FrontDesk AI, Learning Intelligence, Workforce Management, 100% QA Audit and Sivam Copilot work together in one platform.
PURPOSE-BUILT FOR
HIGH-STAKES CONVERSATIONS
Your QA team manually reviews 4% of calls and misses the rest. Your training team builds courses in PowerPoint that take weeks to update. Your agents put customers on hold to find policy answers. Your schedulers run spreadsheets. Your supervisors cannot see the connection between training gaps and call quality failures. Point solutions solve one problem each and create four new ones. Sivam AI closes the loop across every layer of your contact centre operation from the moment a new agent is hired to the moment a customer hangs up.
“Our agents now get precise policy answers during live calls without putting customers on hold. The knowledge gaps our training team used to discover weeks later now surface in real time.”
Reduce AHT, increase FCR, cover 100% of calls for QA, and cut new hire ramp time in half. Start with knowledge management, expand to voice agents and full QA automation.
OEB compliance tracking on every call. Training certification before agents handle regulated call types. Knowledge management built on your exact policy documents.
OEB compliance tracking on every call. Training certification before agents handle regulated call types. Knowledge management built on your exact policy documents.
Never miss a lead or a booking again. FrontDesk AI handles every inbound inquiry across WhatsApp and web 24 hours a day, 7 days a week.
Sivam AI is not a collection of separate tools. It is an integrated intelligence platform where every product improves the others.
No point solution closes this loop. Only Sivam AI.
Sivam AI supports on-premise deployment and private cloud installation for regulated industries requiring data residency compliance. Custom model training on your proprietary call history, policy documents, and customer data is available.
Your data never leaves your infrastructure. Our platform adapts to your security requirements not the other way around.
At Sivam AI, we build secure, enterprise-ready AI solutions designed for real business outcomes. FrontDesk AI combines intelligent automation with human-like interaction. Our systems improve efficiency, enhance customer satisfaction, and scale business growth with reliability and security.
Book a 30-minute discovery call. We bring the demo.
We configure a working demo using your actual policy documents and call categories. You see real answers from your real content not a generic demonstration.
Sivam AI is the AI-native contact centre intelligence platform built by operators. Voice agents, FrontDesk AI, Learning Intelligence,
workforce management, 100% QA coverage and Sivam Copilot. Six integrated products
for regulated contact centres in Canada and globally.
Sivam AI is the AI-native contact centre intelligence platform built by operators. Voice agents, FrontDesk AI, Learning Intelligence,
workforce management, 100% QA coverage and Sivam Copilot. Six integrated products
for regulated contact centres in Canada and globally.
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